An AI back office for HVAC contractors
Every missed call in a heat wave or a cold snap is a job that books with the next guy. Ironclad is an AI back office for HVAC shops that catches them all. It answers every call, even at 11pm in January when a family has no heat, books the call into the calendar you already run, follows up on that system-replacement quote sitting cold for a week, and chases the invoices nobody had time to send. The AI says up front it is AI, and anything tricky rolls to a real person on your team. Going live is a flat monthly for the office plus 15% of the receivables it recovers: money you already earned that was sitting uncollected.
- Answers the no-AC rush at 95 degrees and the no-heat call at midnight, every time
- Books the call into your software while you are up on a rooftop unit or down in an attic
- Follows up on cold system-replacement quotes before they go to the next guy
- A flat monthly plus 15% of recovered receivables
How it works for HVAC shops
It is the July afternoon when it hits 95 and the no-AC calls stack up three deep. The office cannot pick them all up, so two of them book with the company that did. Ironclad answers all of them. It gets the address, the unit, what is wrong, and puts the call on the right tech's calendar in the software you already run, so when you come down off that rooftop unit the job is already on the board.
It works the same at 11pm in January when somebody calls with no heat and a freezing house. The call gets answered, the customer gets handled, and the job is booked instead of rolling to voicemail and booking with the next company by morning. Native booking write-back is built in for Housecall Pro and Jobber. On ServiceTitan, FieldEdge, Service Fusion, Workiz, Kickserv, Google Calendar, or a spreadsheet, it books through your shop calendar and your team confirms it in your software.
Why HVAC shops use it
Your season is brutal and short. When it is hot or cold, every missed call is a booked job somewhere else, and the phone does not care that you are in an attic or under a furnace with both hands full. Maintenance-plan customers expect a fast pickup, and a slow one is how you lose them. Meanwhile the big system-replacement quote you wrote sits for a week with nobody to follow up, gets cold, and the homeowner forgets you.
Ironclad takes that off your plate. It picks up the overflow and the after-hours calls, keeps the plan customers feeling looked after, nudges the cold quotes so they do not die in the inbox, and chases the invoices you never got around to sending. It is a back office, not just an answering service, so the work actually moves instead of just getting written down. And it is not built for one trade. Ironclad runs the same back office for plumbing, electrical, roofing, landscaping, pest control, painting, and the rest of the trades that run trucks.
What does it cost?
When you go live, it is a flat monthly for the office plus 15% of recovered receivables, each dollar traced to the job, quote, or invoice that earned it.
We go over the exact setup and monthly numbers on the demo call, once we see how your shop runs. No per-truck charge and no surprise line items.
Common questions
- What does it cost?
- Going live is a flat monthly for the office plus 15% of recovered receivables, each dollar traced to the call or invoice that earned it. We go over the exact numbers on the demo call.
- Is it AI or a real person?
- It is an AI receptionist, and it says so up front on every call. It handles the everyday stuff like answering, booking, and follow-up. Anything genuinely complicated rolls to a real person on your team so a customer is never stuck.
- Does it work with my software?
- Yes. It works on top of what you already run. Booking write-back is built in for Housecall Pro and Jobber. For ServiceTitan, FieldEdge, Service Fusion, Workiz, Kickserv, Google Calendar, or a spreadsheet, it books through your shop calendar and your team confirms it in your software.
- Can it handle a no-heat emergency at midnight?
- That is exactly what it is for. When the 11pm no-heat call comes in with a freezing family, it answers, takes the address and the details, and books the call instead of letting it roll to voicemail and book with the next company by morning.